The digital infrastructure of society is increasingly managed and maintained by private organizations. In order to combat regulatory, political, and economic capture, we need to enable constructive dissent and community-driven solutions.
This is driven in three parts: awareness, education, and action.
In order to drive meaningful and constructive two-way communication, we need government and civic groups to provide clear education on these technologies and their implications, driving awareness. Education links the existence of these technologies to their meaningful impact on everyday life, thus demystifying, removing hype, and grounding conversation in the realistic limitations of these technologies. Finally, an avenue for action - meaningful conversation, criticism, and the ability to have decision-making power over if and how these technologies are used.
Ultimately, these technologies need to be grounded in the local community, and local communities need a civic infrastructure to guide constructive dissent.